Effective Date: August 3, 2026
Welcome to Charmly, a social networking platform designed to help adults connect through meaningful conversations and shared interests. This Privacy Policy explains how the Charmly Team ("Charmly," "we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you use the Charmly mobile application and related services (collectively, the "Service").
Your privacy matters to us. We encourage you to read this Privacy Policy carefully before using the Service. By creating an account or accessing the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
1. Who Can Use Charmly
Charmly is intended only for adults who are at least 18 years old.
By registering for an account or using the Service, you represent and warrant that:
You are at least 18 years of age;
You have the legal capacity to enter into a binding agreement;
The information you provide is accurate and truthful.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has created an account or submitted personal information, we will promptly disable the account and take reasonable steps to remove the associated information, subject to applicable legal requirements.
If you believe that someone under the age of 18 has accessed the Service, please contact us at:
2. Information We Collect
To operate and improve the Service, we collect information from several sources.
2.1 Information You Provide
When you create or manage your account, you may provide information including:
Email address
Display name
Date of birth
Gender
Profile photos
Personal biography
Interests and profile tags
Relationship preferences
Photos or videos added to your profile
Information you submit when contacting customer support
Some information is required to create an account, while other profile information is optional.
2.2 Content You Share
Charmly enables users to communicate and share content with other users.
Depending on how you use the Service, you may submit:
Private messages
Images
Videos
Profile pictures
Gallery photos
Text descriptions
Other user-generated content
You remain responsible for all content that you choose to upload or send through the Service.
To operate the Service safely and effectively, we may process your content when reasonably necessary to:
Deliver messages;
Detect spam or fraudulent activity;
Investigate reports submitted by users;
Enforce our Terms of Service;
Protect the safety and security of the community;
Comply with applicable legal obligations.
Private conversations are intended only for the participants involved. However, content may be reviewed in limited circumstances where required for security, abuse prevention, or legal compliance.
2.3 Information Collected Automatically
When you use Charmly, certain technical information is collected automatically, including:
Device model
Device identifiers
Operating system version
Application version
IP address
Language preferences
Time zone
Network information
Log information
Crash reports
Diagnostic data
General usage statistics
This information helps us maintain system reliability, improve performance, prevent abuse, and enhance user experience.
2.4 Location Information
If you choose to enable location services on your device, Charmly may access approximate location information to support features such as profile recommendations and location-based discovery.
You may disable location permissions at any time through your device settings. Some features may not function as intended if location access is disabled.
2.5 Purchase Information
Charmly offers optional premium features and subscription services.
Payments are processed through authorized application marketplaces, including Google Play Billing, or other approved payment providers.
We do not receive or store your complete payment card details. Financial information is processed directly by the relevant payment provider in accordance with its own privacy practices.
3. How We Use Your Information
We use your information to provide, maintain, and improve the Service.
Examples include:
Creating and managing your account;
Authenticating your identity;
Delivering messaging and matching features;
Processing subscriptions and purchases;
Personalizing recommendations and user experiences;
Improving platform performance;
Responding to customer support requests;
Monitoring system stability;
Preventing fraud, spam, and unauthorized access;
Investigating reports and policy violations;
Protecting users from harmful or unlawful activities;
Complying with applicable legal obligations.
Where required by law, we process personal information only when an appropriate legal basis exists.
4. Community Safety and Content Protection
Maintaining a respectful and secure environment is a core priority for Charmly.
To help protect our users, we use a combination of automated technologies and manual review processes to identify behavior or content that may violate our policies.
We may investigate content or account activity when:
Another user submits a report;
Our security systems detect unusual activity;
Fraud or abuse is suspected;
Applicable laws require investigation.
We reserve the right to remove content or restrict accounts involved in activities including, but not limited to:
Harassment or bullying;
Hate speech or discrimination;
Threats or intimidation;
Fraudulent or deceptive behavior;
Impersonation;
Distribution of malicious software;
Non-consensual intimate imagery;
Content involving minors;
Any other activity that violates our Terms of Service.
Users are encouraged to report inappropriate content or behavior through the reporting tools available within the Service.
5. How We Share Information
Charmly respects your privacy and does not sell your personal information to advertisers or unrelated third parties.
We may disclose information only under the circumstances described below.
Service Providers
We work with carefully selected service providers that help us operate and improve the Service. These providers may assist with:
Cloud infrastructure
Data storage
Payment processing
Customer support
Analytics
Fraud prevention
Security monitoring
Push notification delivery
These providers are permitted to access personal information only as necessary to perform services on our behalf and are required to protect it in accordance with applicable privacy laws.
Legal Compliance
We may disclose information where we believe such disclosure is necessary to:
Comply with applicable laws or legal obligations;
Respond to lawful requests from courts, regulators, or government authorities;
Protect the rights, property, or safety of Charmly, our users, or the public;
Detect, prevent, or investigate fraud, abuse, security incidents, or other unlawful activities.
Corporate Transactions
If Charmly is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, user information may be transferred as part of that transaction. Any successor entity will continue to protect your information in accordance with this Privacy Policy or provide notice of any material changes.
6. Data Storage and Retention
We retain personal information only for as long as it is reasonably necessary to:
Maintain your account;
Provide requested features and services;
Process purchases and subscriptions;
Resolve disputes;
Detect and prevent fraud;
Enforce our policies;
Meet legal, accounting, or regulatory obligations.
When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it using appropriate technical measures.
Please note that certain records may be retained for longer periods where required by applicable law or necessary to protect our legitimate interests.
7. International Data Transfers
Because Charmly may operate through service providers located in multiple countries, your personal information may be transferred to or processed outside your country of residence.
Where applicable, we implement appropriate safeguards to help ensure that transferred information receives an adequate level of protection consistent with applicable privacy laws.
8. Protecting Your Information
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Our security measures may include:
Encrypted data transmission;
Access control mechanisms;
Authentication and authorization procedures;
Security monitoring;
Internal security reviews;
Abuse and fraud detection technologies.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are encouraged to keep their account credentials confidential and use strong passwords.
9. Cookies and Similar Technologies
Charmly and its service providers may use cookies, software development kits (SDKs), local storage, and similar technologies to:
Remember your preferences;
Keep you signed in;
Improve application performance;
Understand how users interact with the Service;
Diagnose technical problems;
Prevent abuse and fraudulent activity.
You may manage certain permissions through your device settings, although disabling some technologies may affect the availability of certain features.
10. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to:
Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your personal information;
Object to or restrict certain processing activities;
Withdraw consent where processing is based on consent;
Request a portable copy of your personal information where applicable.
To submit a request, please contact us using the contact details provided at the end of this Privacy Policy.
We may ask you to verify your identity before processing your request.
11. California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws.
Subject to applicable law, eligible California residents may request:
Access to certain categories of personal information;
Correction of inaccurate information;
Deletion of eligible personal information.
Charmly does not sell personal information as that term is defined under applicable California law.
12. Users in the European Economic Area
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Charmly processes personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
Our legal bases for processing may include:
Performance of a contract;
Compliance with legal obligations;
Legitimate business interests;
Your consent, where required.
You may withdraw consent at any time where processing relies on consent, without affecting the lawfulness of processing carried out before withdrawal.
13. Deleting Your Account
You may request deletion of your Charmly account at any time through the application settings, if available, or by contacting our support team.
Once your request has been verified, we will take reasonable steps to delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or necessary to:
Complete outstanding transactions;
Prevent fraud or abuse;
Resolve disputes;
Enforce our agreements;
Comply with legal obligations.
Backup copies may remain temporarily until they are securely overwritten during routine system maintenance.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
When we make material updates, we will revise the Effective Date shown at the beginning of this Privacy Policy.
Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Charmly Team
Email: white1978rose@gmail.com